SALE TERMS AND CONDITIONS
This site is owned by Camelia di Anna Albini (CameliaShop online) - Via Cavour 31 - 26013 - Crema (CR) - Italy - VAT number 01539520195
CameliaShop online has been created for the sale to private consumers of teas and infusions, tea accessories, home textile, gourmandise and a selection of gift packs, in compliance with the Italian legislation governing distance sales contracts.
Any amendments or new sale conditions will be notified promptly to the customer and will take effect from the time of publication on the website, being applied only to sales concluded following the publication of the same.
The submission of the order by the Customer is deemed valid as acceptance of the sale conditions in force at that time.
Purchasing on CameliaShop online is extremely easy:
- simply select the desired products and put them into the shopping basket
- proceed to the checkout to pay
- enter your details
- confirm the order
Art. 1 – Conclusion of the contract
The order submitted to CameliaShop online must be completed in full and must contain the elements necessary for the identification of the Customer and the products ordered, as well as details of the delivery address, on pain of invalidity. CameliaShop online will send to the Customer an e-mail confirming receipt of the order and containing a reference to the applicable sales conditions.
Art. 2 – Availability and delivery
CameliaShop online undertakes to accept orders within the limits of the stocks of goods available. In particular circumstances, the CameliaShop online may not be in a position to ensure the availability of all the products on offer, and hence cannot be considered liable for the temporary unavailability of one or more products.
The submission of the order by the Customer is deemed valid also as acceptance of a possible partial delivery, restricted to the products available among those that have been ordered, and also as a waiver of any claim for compensation and/or indemnity under such entitlement. CameliaShop online undertakes, moreover, pursuant to the law, to inform the Customer promptly of the non-availability of the ordered product.
If, despite the care we take to prevent this, upon payment confirmation the ordered product should prove to be temporarily unavailable, CameliaShop online reserves the right to suggest an article of equivalent quality and price, without charging any additional costs to the customer. Where this is not possible, or if the Customer does not wish to accept a replacement, he or she may decide whether to wait for the product to be available again or to cancel the order, again without any additional costs.
Instead, in the case of permanent non-availability, should it not be possible to supply an article of equivalent quality and price, the order will be automatically cancelled.
We would also remind you that with credit card payment the amount will actually be charged 7 days from receipt of the order. Consequently, in the event that an article is not available and it is not possible to make a replacement, the credit card will be charged only for the value of the goods actually available.
CameliaShop online delivers the product or products ordered by the Customer on the conditions specifically set out in this website under the heading DELIVERY.
Art. 3 – Right to withdraw
As laid down in Legislative Decree no. 185 of 22 May 1999, the Customer is entitled to withdraw from the contract in integrity and good faith, without any penalty and without specifying the reason thereof, within 10 days from the receipt of the merchandise, subject to written communication to be forwarded to: Camelia di Anna Albini, via Cavour 31 - 26013 - Crema (CR) - Italy. In this communication the Customer must indicate the product or products for which he or she intends to exercise the right to withdraw. In accordance with the law, the La Via del Tè online Shop shall then proceed, at its own responsibility and expense – and in the manner and terms agreed in advance with the Customer, saving the waiver of the latter – to the refund of the amount paid or to replacement with another product.
The written communication, sent by registered letter, must contain:
- indication of the desire to take advantage of the faculty as prescribed by the legislation in force
- details of the purchased product.
- copy of the original sales letter which should be in your possession
- in the case of partial withdrawal, the code/s of the article/s.
- details of the bank co-ordinates of the account for the credit transfer (Customer’s IBAN code and current account number).
The only costs that will be requested are those for shipping. The right to withdraw applies only to merchandise that is intact at the time of return.
Art. 4 – Return of damaged merchandise
In the event of delivery of an article that has been damaged in transit, the Customer does not suffer the consequences, since all the goods travel at our risk. In the event of merchandise that arrives damaged, therefore, we would kindly ask customers to help us to improve the service by accepting the packages conditionally, subject to checking.
Art. 5 – Prices and methods of payment
The prices indicated on the website www.cameliashop.it in the CameliaShop online section are in Euro and are inclusive of VAT. Shipping costs are excluded.
The prices applied are those indicated on the site at the time of order by the Customer. The prices of the individual products are subject to change, so that the prices indicated on the site at any time cancel and replace those previously indicated. ***The price of the purchased products together with the costs for delivery must be paid by the Customer at the time of the online order via credit card. The fiscal documentation will be issued by Camelia di Anna Albini at the time of delivery.***
Art. 6 – Guarantees and liability
Camelia di Anna Albini, within the limits of availability as specified above, guarantees that the products delivered will be equivalent to those indicated and described on the website. Camelia di Anna Albini guarantees compliance with all the regulations governing storage and conservation of the products up to the time of delivery to the address indicated in the order. The liability of the manufacturer holds for all the products sold. In the case of packaged products, the manufacturer is also liable for the truthfulness and completeness of the details provided on the packaging. The images present on the website are provided to facilitate the Customer’s recognition of the products; however these photos may not always accurately reflect the appearance of the product delivered, as a result of changes in the packaging made by the manufacturer.
Art. 7 – Disputes and applicable law
Any disputes that may arise regarding the application, performance and interpretation of the distance sales contracts are submitted to Italian jurisdiction, and the Court of Milano shall have competence. The distance sales contracts with Camelia di Anna Albini are regulated by Italian law and for all that is not expressly specified the relevant legislation applies.
Art.8 - Complaints
Any complaints must be forwarded to the following e-mail address: firstname.lastname@example.org